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PreferTrip FAQ

General

PreferTrip is an is online travel portal with focus to provide best of hospitality services to its corporate business partners / online clients and support “places of stay” with best of social marketing efforts / online promotions and provide continuous feedback to provide the best in class services to its Guests.
Budget – A modest hotel which meets your all basic expectations.
Popular– Comfortable, reliable hotel based on hotel reviews, local favorite and PreferTrip quality check.
Royal – Stylish, trendy over the top hotel with all lavish amenities.
Top Rated – A Stylish hotel rated in high percentile based on user feedback / reviews.
Hotels which meet our standards and offer best price – are available on the site. We are aggressively working to add more cities quickly.
Refer to PreferTrip Partner link http://www.prefertrip.com/Business/services.html or reach out to [email protected] to get more information.
A select number of hotels require a minimum stay greater than 1 night. If you can't easily find a room that allows a booking for 1 night, please PreferTrip Support so we can assist you.

Cancellation

We understand plans change and for customer convenience – cancellation policy is stated for each hotel. If not stated – contact [email protected] No-shows will not be refunded.
To request a change on a hotel reservation, please contact [email protected] . Bookings can be modified by clicking this link: Modify Your Reservation
Each booking email also includes a cancellation link which can be clicked to cancel your bookings. Kindly reach out to [email protected] for any immediate assistance. For immediate response - call support at 91-98103 80090.
Each booking email also includes a cancellation link which can be clicked to cancel your bookings.
Hotels can charge a minimum payment for bookings with "Pay At Hotel" option. Cancellation policy vary from hotel to hotel and if cancelled 24hrs before check-in - full refund will be made. For any queries - email support at [email protected]

Refund

All refunds will be made after any deducations (if applicable) within 2-3 business days.

Payment

We use “Citrus Payment Gateway” / Paypal to process all credit/debit cards payments. All major credit cards are accepted.
User can also avail “Pay At Hotel” available for selected hotels, to pay directly at the hotel. Unless stated – full amount has to be paid during check-in. Some hotels require very minimum amount to offer “Pay At Hotel” option and info should be stated on the website.
International travelers / NRIs can use Paypal to make their reservations.
If the room shows as "available" your card will be charged the total price listed under "Room Price Details".
“Pay At Hotel” option can be used at selected hotels, to hold a room without payment.
We take our security very seiously. All payments are processed from HTTPS secured page certified by Comodo and PreferTrip never / or will ever save your credit card information. All payments are processed from Payment gateway secure pages.

Support

All queries sent to [email protected] will be answered within 2-3 business days Guaranteed. For any immediate assistance, reach phone support at 91-98103 80090 (8:00 am – 8:00 pm IST).

Coupon / Discount Codes

Double check the code and if still receiving error – reach out to support team and we will send u a new coupon code.
Coupon code helps to make deals even more awesome. Simply enter the code during checkout and Enjoy The Savings.

Ancillary Services

Ancillary services means the additional services or offers as provided by hotels to its guests apart from room services. Some of the common are food & beverages, Spa, Gym / Yoga classes, access to exclusive shows, pick up/drop facility, complementary dinner or lunch and much more…​ ​
PreferTrip offers platform for hotels to publish ancillary services and will be offered online as an additional perks to its customers. PreferTrip might (not) charge hotels to list these services in exchange of aggressive deals on hotel rooms.

Corporate Connect Program

Corporate Connect program offers high quality services and bigger discounts to our corporate partners. For further details, check all solutions offered at Corporate Connect Website